Refund policy

Returns & Warranty

Need to return an item or file a warranty claim?

Contact NOCTFORN first before sending back any goods.
Email: improvementgenerative@gmail.com
Please include in your email:

‑ Order number

‑ Relevant item(s)

‑ Request type: standard return or warranty service

‑ Short description of the problem

‑ Clear photos for defective / damaged / mis‑manufactured items
Our support team will send you return instructions, prepaid return label and required customs documents after review.

Do NOT ship your parcel until you receive official return instructions.

Standard Returns (Change of Mind)

Only non‑personalized items are eligible for standard returns. Reach out within the valid return window.
  1. Submit return request

    Send your order number and items for return (return reason optional) via email.

    Upon approval, we will provide prepaid return label, return guide and customs documents if needed. Please use our provided label.
  2. Item condition requirement

    Returned goods must be unused, unworn, in original condition with complete original packaging.

    Personalized, engraved, custom‑made & made‑to‑order items are non‑returnable, except for manufacturing defects.
  3. Ship the package

    Use our supplied prepaid return label.

    If you use other shipping methods without our written approval: you bear all shipping cost, customs risk, tracking liability and risk of loss/delay. NOCTFORN takes no responsibility for issues caused by your self‑selected shipping.
  4. Refund process

    Refund will be issued after we receive and inspect the returned goods.

    Standard‑return refunds cover product purchase price only. Return shipping fee is at customer’s cost unless local law requires otherwise.

Warranty & Defective Items

Contact us before returning defective goods.
  1. Send email with your order number, defect description and clear problem photos.
  2. We review your claim. If approved, we issue prepaid return label, instructions and customs documents.
  3. Ship using our provided label. Unauthorized shipping methods void our liability for extra fees, loss or delays.
  4. After inspection confirms manufacturing defect: we will repair, replace or fully refund the item.

    Approved warranty claims: NOCTFORN covers return shipping cost via our prepaid label.

Important Notes

  • Never send returns without prior contact and official return instructions.
  • Keep your shipping proof until your return case is fully closed.
  • Returns without pre‑approval will face processing delays.
  • Custom / engraved / personalized items cannot be returned except for manufacturing defects.
  • This policy does not override your statutory consumer rights under local applicable law.
For defective orders, warranty issues or production mistakes, please email us directly at improvementgenerative@gmail.com.