Shipping policy

SHIPPING FAQ

“I ordered multiple items but only received one item in the package.”

Items may ship separately from different locations. In‑stock items ship from our main warehouse, while handcrafted made‑to‑order goods ship directly from partner workshops. One order can be split into multiple parcels. Remaining items will be dispatched shortly.
“I placed an order but have not received order confirmation or tracking number.”

Please check your spam folder. You will get a confirmation email right after purchase, and a shipping notification with tracking once dispatched. Tracking numbers are also available on your order page.
“I bought a handcrafted item, when will it ship?”

Handcrafted jewelry generally needs 5‑10 working days for production. Complex pieces require longer; refer to lead time shown on each product page. Production may take an extra week during busy holiday periods.
“I messaged support and got no reply.”

We reply within 24 hours on business days; weekends and holidays may cause delays. Check spam/promotions folders. Double‑check your email address is correct and can receive incoming mail. Resend your message if needed.
If you have further questions, email us: improvementgenerative@gmail.com

Shipping Information

We offer FREE worldwide shipping.

‑ Ready‑stock items: 3‑5 business days processing time

‑ Most handcrafted / made‑to‑order items: 5‑10 business days production time
Shipping times may extend during holidays.
  • North America & Europe: most orders arrive in 10‑20 days
  • Other global regions: up to 45 days (many arrive earlier)
ATTENTION!    Shipping Times DO NOT Include Production Times on any Made per Order Items.

After dispatch, track your parcel via the “View Your Order” link inside your order‑confirmation email.

Multiple‑item orders may be split‑shipped from warehouse or workshops for faster delivery.
International orders will hand over to local carriers after customs clearance. Buyers are responsible for all customs duties, import taxes and local fees.
If your order does not arrive within 45 days after shipment, check tracking and contact us. Under our 45‑Day Delivery Guarantee, eligible lost parcels qualify for a full refund or free replacement.
Contact: improvementgenerative@gmail.com